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General FAQ

Frequently Asked Questions and answers about the business Sweet Side of Sweden, our shipping and ordering/purchasing of Swedish Candy.

Is your question not answered here or anywhere else on the site? Get in contact with us and let us know so we can add whatever information you're looking for!

You can also call us +1 866 502 5580 (US TOLL FREE).

Candy, Chocolate & Snacks

You can find even more candy, chocolate and, snacks information over at the dedicated Candy/Product FAQ.

Is all of your candy made in Sweden?

All of our candy is either made in Sweden, Norway, Denmark or Finland.

General Information

You'll find everything that doesn't fit into the other categories here.

Where are you located?

We have our main office and warehouse in a really small town of roughly 8000 people called Mellerud, Sweden. It's about two to three hours north of Gothenburg/Göteborg by car.

Is this one of those "drop shipping" stores?

No! We have our own warehouse with the Swedish candy, chocolate and snacks bought directly from the manufacturer and quality tested by us.

You're missing my favorite candy/chocolate/snack, can you add it to the store?

Absolutely, open a support request through the chat and we'll try our best! 🤠

Shipping

You can find even more information over at our shipping information page.

Which countries do you ship to?

Our primary markets are United States, Canada, all of Europe and the United Kingdom (including Ireland, Scotland and, Wales). With that said, we ship to over 50 (yes fifty) different countries at this moment and we're always looking into ways of expanding. You can read more about it on the shipping information page.

Can I return something if I change my mind?

Sadly, while we do strive for 100% satisfaction, we're not able due to the nature of our products being perishable goods we're not able to accept returns for reasons other than something being wrong with the goods.

Why is the shipping sometimes a bit expensive?

It's really expensive to ship things oversees sustainably. We also have to ship certain orders through special means to make sure items such as chocolates don't melt. We care about you and the environment.

Payments

Information related to purchasing from Sweet Side of Sweden.

Which payment methods are accepted?

American Express, Visa, Mastercard, Shop Pay, Apple Pay and, Google Pay.

Do you accept Bank Transfers, Invoices and/or Checks?

At this moment we do not accept bank transfers, invoices and checks. If you're a business looking to order larger quantities, we might be able to provide an invoicing option. Contact us by making a support request through the live chat or through our email hello@sweetsideofsweden.com for more information.

Business

Information aimed towards resellers and other B2B ventures.

Do you offer wholesale/b2b discounts?

Refer to the support article over at Nordcom Group Inc.'s help center: https://help.nordcom.io/en/articles/8679263-b2b-wholesale.